Terms of Service

1. Acceptance of Terms

By accessing and using the Heat Showcase website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms, you may not access or use our website or services.

We may modify these Terms from time to time; the updated date above reflects the most recent changes. By continuing to use our services after updates take effect, you acknowledge and agree to the revised Terms.

2. Product Information and Availability

We strive to provide accurate product specifications, features, and pricing information for our commercial thermal containers. However, we do not warrant that product descriptions, specifications, pricing, or other content is accurate, complete, reliable, current, or error-free.

All product images are for illustrative purposes only. Actual product appearance, materials, and specifications may vary from what is shown on our website. We reserve the right to modify or discontinue products at any time without prior notice.

3. Commercial Use and Safety

Our thermal containers are designed for commercial food service operations. Users must ensure proper installation, operation, and maintenance according to provided specifications and safety guidelines.

Commercial operators are responsible for compliance with local health codes, safety regulations, and food service standards. Improper use may void warranties and could result in equipment damage or safety hazards.

4. Pricing and Payment

All prices are subject to change without notice. We reserve the right to modify pricing, discontinue products, or correct pricing errors at any time. Promotions, discounts, and special offers are subject to terms and conditions and may be withdrawn at any time.

Payment terms vary based on order size and shipping arrangements. We accept various payment methods as indicated during the ordering process. All transactions are processed securely through our payment partners.

5. Shipping and Delivery

We offer shipping to locations worldwide for our commercial equipment. Shipping costs and delivery timeframes are estimates and may vary based on destination, product availability, and shipping method selected.

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Technical Support and Installation

We provide technical support and installation guidance for our commercial thermal containers. Professional installation may be required for optimal performance and safety compliance.

Support services are provided to assist with proper equipment operation and maintenance. Users are responsible for following all safety protocols and operational guidelines.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Heat Showcase or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8. Contact Information

For questions about these Terms of Service, please contact us:

9. Warranty and Returns

Commercial equipment warranties are provided according to manufacturer specifications. Return policies for commercial equipment may vary based on the nature of the product and installation requirements.

Please contact support prior to initiating any returns so we can provide proper instructions and evaluate eligibility for commercial equipment.

10. Limitation of Liability

To the fullest extent permitted by law, Heat Showcase and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the website or products.

Our total liability for any claims under these Terms is limited to the amount you paid, if any, for the product or service giving rise to the claim.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of your local jurisdiction unless otherwise required by applicable law. Any dispute arising out of or relating to these Terms or our products will be resolved through good-faith negotiations.

12. Changes to These Terms

We may update these Terms to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review the Terms periodically.