Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you inquire about commercial equipment, request technical support, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, business information, and equipment specifications.

We also automatically collect certain information when you use our website, including your IP address, device information, browser type, pages visited, and referring URLs. This helps us understand how our services are used and improve the user experience.

2. How We Use Your Information

We use the information we collect to provide product information, process inquiries, send technical support, and communicate with you about commercial equipment, services, and food service industry updates.

We may also use your information to personalize content, perform analytics, prevent fraud, and comply with legal obligations. With your consent, we may send you marketing communications that you can opt out of at any time.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential and use it only for specified purposes.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and our business needs.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, or request data portability. To exercise these rights, please contact us using the details above.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. Business Information

Our website and products are intended for commercial food service operations. We may collect business-related information such as company name, business type, and commercial equipment requirements to better serve your professional needs.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page.